As attorneys, we pride ourselves on being good communicators. We are good at talking and at writing, but how good are we at listening? As a general rule, people talk entirely too much, and forget to listen. When we don’t listen, there are misunderstandings and errors, and that could transfer into hundreds or even thousands of dollars of lost profits!
Reflective listening is a productive skill to have. In my consulting sessions, I always reiterate the fact that reflective listening doesn’t mean you’ll be a parrot, repeating everything back to your client. What it does mean is you are trying to understand what your client is saying, and confirming in your own words that you have the meaning right.
Employ these 4 tips for reflective listening and you’ll have an edge over those who are surface hearers: